Shocking Proof of Hostgator’s Awful Customer Service!

I have been using Hostgator’s hosting services since 2008. However, over the years, I have realized they are not as good as they used to be. Here is a proof of how they hire support execs that don’t know a damn about what they are doing. Notice the time taken by them to resolve a simple issue. Worse, they lack manners and wouldn’t mind NOT saying “give me a moment” before they leave you stranded forever. The following is the worst experience I’ve had with Hostgator. Clearly, I am switching to a better hosting service provider soon.

(7:52:36pm)Isaac S. : Welcome to HostGator Live Chat, my name is Isaac, and I would be happy to assist you.

(7:52:36pm)Isaac S.:Welcome to HostGator Live Chat, my name is Isaac, and I would be happy to assist you.

(7:52:37pm)Isaac S.:What can I help you with today?

(7:52:50pm)Sushant Sahoo:Hi

(7:53:36pm)Isaac S.:Hey Sushant. What can I help you with today?

(7:53:49pm)Sushant Sahoo:sure

(7:54:01pm)Sushant Sahoo:give me a moment

(7:54:36pm)Sushant Sahoo:I having the following issues:

(7:54:39pm)Sushant Sahoo:WP HTTP Error: Couldn’t resolve host ‘wordpress.org’

(7:55:00pm)Isaac S.:Where are you seeing this?

(7:55:23pm)Sushant Sahoo:On my WordPress dash board

(7:56:26pm)Isaac S.:Please provide the steps taken to reproduce the problem you are experiencing, any error messages you are receiving, exact urls you are visiting, and any other information you might find relevant. Any further detailed information in reference to the problem you are experiencing would be greatly helpful in our troubleshooting procedures.

(7:57:05pm)Sushant Sahoo:ok

(7:57:28pm)Sushant Sahoo:I have several WordPress Installations

(7:57:45pm)Sushant Sahoo:on all the websites I am experiencing this issue

(7:58:24pm)Sushant Sahoo:the server on which my websites are hosted are unable to connect wordpress.org

(7:58:38pm)Sushant Sahoo:this issue is since around 2 weeks

(7:59:22pm)Isaac S.:May I please have the email address associated with the account?

(7:59:54pm)Sushant Sahoo:hostgatorsucks@gmail.com (Changed)

(8:02:20pm)Isaac S.:For security purposes, I will need you to verify your identity by providing the PayPal transaction ID of your most recent payment, or the last 4 digits of the credit card on file for the account, depending on your payment method.

(8:02:20pm)Isaac S.:I apologize for any inconvenience this may cause.

(8:03:31pm)Sushant Sahoo:ok

(8:03:35pm)Sushant Sahoo:giv me a moment

(8:05:12pm)Isaac S.: Take your time.

(8:05:13pm)Sushant Sahoo:Transaction ID: 1111111111 (Changed)

(8:07:35pm)Isaac S.:Thank you, Just a moment please.

(8:08:07pm)Isaac S.:How can I see this error Sushant?

(8:09:14pm)Sushant Sahoo:Can you login to the server where my files are hosted?

(8:10:21pm)Isaac S.:In the cpanel?

(8:10:27pm)Sushant Sahoo:no

(8:10:36pm)Sushant Sahoo:in the server, SSH?

(8:11:29pm)Sushant Sahoo:are you a technical support representative?

(8:13:03pm)Isaac S.:Yes I am Sushant.

(8:13:21pm)Isaac S.:What does SSH have to do with your WordPress error? That is the error that I need to see.

(8:13:28pm)Sushant Sahoo:then why don’t you understand the problem

(8:13:37pm)Sushant Sahoo:it’s not the wordpress issue

(8:14:12pm)Sushant Sahoo:it’s the issue with the http request from the server

(8:14:58pm)Sushant Sahoo:when my wordpress installation is making any request to ‘wordpress.org’ it’s not working properly

(8:15:44pm)Isaac S.:Alright.I need a step by step way to replicate this Sushant. Once I have replicated this issue and have seen the error live. Then I can get this fixed.

(8:15:59pm)Sushant Sahoo:ok

(8:16:25pm)Sushant Sahoo:then install wordpress on the server, where my files are hosted

(8:16:49pm)Sushant Sahoo:login to the dashboard and you will see the error on the dashboard

(8:17:29pm)Isaac S.:Alright. So I have to install wordpress?

(8:17:44pm)Isaac S.:To what domain should I install it?

(8:18:14pm)Sushant Sahoo:use anyone you have

(8:18:34pm)Sushant Sahoo:don’t mess with my domains

(8:20:03pm)Isaac S.:What domain were you using to see the error Sushant?

(8:20:39pm)Sushant Sahoo:it does not matter

(8:20:53pm)Sushant Sahoo:I am getting this errors on all the domains

(8:22:45pm)Isaac S.:Please provide me with the domain and the login so I can see the error. I want to help you fix this Sushant. Please.

(8:24:47pm)Sushant Sahoo:give me your email ID

(8:25:00pm)Sushant Sahoo:I will create an account for you

(8:26:23pm)Isaac S.:You can use cubecitytest1@gmail.com Sushant.

(8:28:55pm)Sushant Sahoo:got any email?

(8:30:24pm)Sushant Sahoo:are you there?

(8:31:06pm)Isaac S.:YEs I am here.

(8:31:27pm)Sushant Sahoo:did you get any email?

(8:31:42pm)Sushant Sahoo:with username, password and url to login?

(8:31:46pm)Isaac S.:What is the email subject?

(8:31:53pm)Sushant Sahoo:forget

(8:32:06pm)Sushant Sahoo:http://seo-contentwriter.com/blog-wp/wp-admin

(8:32:10pm)Sushant Sahoo:login here

(8:32:28pm)Sushant Sahoo:username: aaaa (changed)

(8:32:36pm)Sushant Sahoo:password: aaaa (changed)

(8:32:48pm)Sushant Sahoo:after login you will see the http error

(8:33:50pm)Isaac S.:Thank you, Just a moment please.

(8:34:21pm)Isaac S.:Alright I can see the error now Sushant.

(8:34:32pm)Sushant Sahoo:now tell me

(8:34:40pm)Sushant Sahoo:why this error is coming?

(8:36:57pm)Isaac S.:I am not positive yet Sushant.

(8:37:11pm)Sushant Sahoo:what the fuck

(8:37:33pm)Sushant Sahoo:are you a technical support executive?

(8:37:54pm)Sushant Sahoo:do you know abcd of networking and system admin?

(8:39:40pm)Sushant Sahoo:tell me whether you can solve this simple DNS issue

(8:39:51pm)Sushant Sahoo:else I will change my host in the next hour

(8:40:18pm)Isaac S.:Yes I am Sushant. I am trouble shooting this Sushant. I am sorry these things take time.

(8:40:39pm)Sushant Sahoo : this is just a simple issue

(8:41:20pm)Sushant Sahoo : it should take a minute to figure out why the server is unable to resolve a host

(8:41:42pm)Sushant Sahoo: I am wasting my time with you here

(8:42:02pm)Sushant Sahoo: the issue should have been resolved in 5 minutes

(8:42:10pm)Isaac S.: I am about to fix this Sushant.

(8:42:24pm)Isaac S.: I need to make some updates to the database.

(8:42:25pm)Sushant Sahoo: how much time it’ll take?

(8:42:45pm)Sushant Sahoo: which database?

(8:44:12pm)Isaac S.: I need to locate the database first. I do not know exactly how long this will take Sushant.

(8:44:40pm)Sushant Sahoo: why do you need to update the database?

(8:45:58pm)Isaac S.: I am checking on the database first then if necessary make the update Sushant.

(8:46:31pm)Sushant Sahoo: why do you need to update it?

(8:46:36pm)Sushant Sahoo: explain

(8:47:22pm)Sushant Sahoo: I don’t want you to mess with the database and put us in trouble by damaging it

(8:48:22pm)Isaac S.: Well first I am making sure this is our server issue. If it is then there should be a change to make in the database to fix this. If it is not then you need to go to wordpress.

(8:49:00pm)Sushant Sahoo:then check your server first

(8:49:31pm)Sushant Sahoo:and let me know why it’s unable to resolve the host ‘wordpress.org’

(8:50:02pm)Sushant Sahoo:how much time will it take to check your server?

(8:52:19pm)Isaac S.:There is not an exact time frame. I am working on this as quickly as I can.

(8:52:43pm)Sushant Sahoo:I am wasting time with you since 1 hour

(8:52:54pm)Sushant Sahoo:and you don’t know what the issue

(8:53:10pm)Sushant Sahoo:you even don’t know what ‘resolve’ means

(8:53:23pm)Sushant Sahoo:if you know you can fix it, then let me know

(8:53:28pm)Sushant Sahoo:I will wait

(8:54:22pm)Isaac S.:I can fix this Sushant. I am working on this as quickly as possible.

(8:54:49pm)Sushant Sahoo:else, it’ll take me less time to change the host instead of chatting with a stupid support executive who does not know abcd of computer networks

Passion Makes Your Fight with Adversity a Little Less Challenging – Steve Jobs

The beauty of Steve Jobs lies in the way he speaks, whether it is the WWDC or any random interview. He speaks straight from his heart, from his experience which is what makes each one of his interviews, however short, worth a watch, and extremely inspiring.

An entrepreneur is effectively an artist too passionate about his creation to give up in the face of extreme adversity. The true definition of entrepreneurship goes much beyond putting together a company or building a successful business. It applies to all the people out there who have a dream or a vision to make something happen no matter how intimidating the obstacles may seem.

Dream to an entrepreneur is like a child to his/her mother; she would never ever let anything happen to her baby, come hell or high water. Chasing your dream is never that easy and comes with seemingly insurmountable challenges. Your success, therefore, boils down to the degree your passion and determination to make it happen. You’ve got to be at it like there was no tomorrow.

It’s the Mother’s Day and I Couldn’t Care Less

It’s the Mother’s Day and I Couldn’t Care Less

Right from my childhood days till now, they have dinned into my ears about the essence of universal brotherhood and respect for my motherland (read homeland). To begin with, their sexism theory has offered me comical relief time and again. Equally hilarious are the social dynamics that blindly support this theory of “mother-land” while talking about one’s home country and “brother-hood” to denote the world community at large.

Worse, they have done gross injustice to both the terms in their entirety. However, being the bygone of hypocrisy as it is, many of our countrymen just do what they have been known for doing – disrespecting the very motherland they apparently tend to pay respect to only in words.

I’m not going to leverage this occasion to blast the hypocrites, but only remind them of what they are not supposed to be doing if they have to show their motherland any respect.

This country is essentially divided into two sections – ones that rule (the politicians and bureaucrats) and the ones that are ruled. The general countrywide perception towards the politicians is virtually unanimous – they are some incompetent corrupt buttholes out there to guzzle up the taxpayers’ money and do no good to the country. And, the perceptions towards the bureaucrats are relatively less malicious because they are not directly at the helm of this country’s governance, although they are the ones that rape their motherland right, left and center on a daily basis.

So what about the ones that are being ruled – the ordinary citizens of this country?

They too are a fucked-up lot. Everybody talks at length about seeing a better tomorrow for this country, but wow, they choose to retreat when it comes to performing their duties towards the nation responsibly.

Quite hypocritical, aren’t they?

Since my schooldays till now, I’ve heard “braindrain” being a bane to the country’s future. But, did anybody ever ponder over the reasons that lead to the exodus of people to the greener pasture? Here in this country, people have a penchant for taking each other for granted to serve their own interests. They do little to contribute towards a better future, and extend no support when you’re fired with enthusiasm to effect at least some changes to the going-on.

Over here, people have no civic sense to begin with, no respect towards the rules of the state they live in, and absolutely no discretion while exercising their civil rights. In short, they are venal, always ready to be bought and sold for a few bucks. I’m not exaggerating the truth; if you have lived in Indian as long as I have, you can only agree with these facts.

General elections, state assembly elections, municipality elections or gram panchayat elections, I have seen people sell themselves short, reducing themselves to a bunch of no-hopers. Why talk about a better future if you can’t change a damn thing yourself!

The Confusion Called Corruption
Last year, Anna Hazare, a social activist started off a tirade against the corrupt politicians and unsurprisingly, quite a few of the so-called social responsible young citizens joined the revolution. Some also compared it to the National Movement headed by Mahatma Gandhi against the oppressive British Rulers in the pre-independence era.

So much so that one almost begins to wonder if the country would become the Heaven on Earth, if political corruption ceased to exist. As a matter of fact, corruption in India is a lifestyle choice, breeding well within the psyche of the common man since time immemorial. We’ve seen many succumb to corruption to get themselves a job in the government offices, seek favoritism to cut corners and abuse their rights to get their job done. Who cares about corruption anyways! And, since when have we woken up to the plight of others? Anna Hazare or not, the common man would continue to rape his motherland to serve his own interests. Indian would continue to suffer from the cancer of corruption until we choose to heal it from within.

What the Heck is Civic Sense?
I live in Bhubaneswar, one of the emerging cities in India. They say this city is poised for growth and development. Well, what good is the development if there is seemingly no change in the popular civic sense? The city is shinning but we won’t stop riding dirty until the cops nail our ass. The roads are nice and wide, but dare you stop me from exercising my civil rights (read spitting indiscriminately on the roads)! I can park my personal vehicles wherever I want because the roads have become wide enough for others to ride through, even it may lead to potential accidents. Who cares!

I am a resident of Nayapalli. They say it’s a posh area, being the epicenters of all VIPs in the city. They ride luxurious cars, live in expensive bungalows and pay the city administration enough to “shut the fuck off and mind your own business”, while they indulge themselves in committing corruption. Let’s talk about the fellow residents – they throw garbage on the streets with gay abandon and construct their house at the cost of the comfort of other people living in area. They don’t care about the locality as long as everything is okay in their personal lives.

That’s city’s civic sense for you!

While a lot of this going on around here, people just choose to offer their token support most hypocritically by celebrating Mother’s Day, just another day on the Gregorian calendar. God help this country and his people that are only empty upstairs.

No entrepreneur worth their salt would ever tell you what it takes to run a start-up. Because, if they could define what it takes, they probably haven’t been running one long enough.

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